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POLICIES
HAND PAINTING
Aisle Runners and accessories are custom made just for you.
Runners in the GRAND ENTRANCES collection are hand drawn and hand painted individually to your specifications.
Artwork on accessories and invitations can be individually hand drawn on each, or scanned and printed on each piece, depending on your taste and budget.
AISLE RUNNER INSTALLATION
Please make yourself aware of any conditions at the ceremony site (including steps, and floor surface), and use the best installation method to meet your needs. Without being aware of all factors involved, we can offer the following suggestions that have been used with success:
FABRICS
Fabric colors can vary on different computer monitors, in addition to variations in dyelots that are unavoidable when working with fabrics. The actual fabric for your runner might be different from the color that you are seeing on your computer when looking at our website. If color is a concern, we strongly suggest that you order a sample swatch that will be sent free of charge. Note however that these swatches come from our stock inventory. If you need to see an actual sample of dyelot, that type of swatch must be ordered directly from our supplier, and there is a $3 fee per swatch. Our supplier does not hold this dyelot for you, so time is of the essence when considering the color. Please note that fabrics are custom ordered, and runners are assembled just for you, so returns are not accepted.
PAYMENTS
Once your design is perfected, and fully approved by you, a 50% deposit is required to start production. Once your order is completed, you will receive a photo and a final invoice. Please send payment upon receipt, and your order will ship. Our preferred method of payment is via paypal, but checks and money orders are also accepted.
RETURNS/EXCHANGES
Due to the custom nature of these items, no returns or exchanges are possible. All items are custom made just for you.
CANCELLATIONS
Cancellations are only possible before you submit your final approval of the proof. After you have sent approval of a proof, no cancellations are possible.
SHIPPING
Standard shipping is via priority mail at the United States Post office. Shipments outside of the USA are shipped via United Parcel Service. If you prefer a different method of shipping, please let us know and we will do our best to accommodate you. Additional shipping charges may apply. Shipping charges are based on the number of pieces and the weight of your shipment. Sometimes it is not possible to pre-determine how heavy your order will be once it is packed, so you might be billed separately for shipping charges. This will be discussed with you beforehand if it applies to your order (usually only when ordering accessories)
DELIVERY TIME / RUSH ORDERS
We need approximately 6-8 weeks to complete your order. This obviously depends on the amount of work for your particular design, and the volume of orders currently in production at the time your order is received. A "rush" delivery may be possible, so don't be afraid to ask.
CONTACT
Please feel free to contact us at any time with any questions that you may have.
Email: info@starrynightdesignstudio.com
Tel: 516.551.7417.
We look forward to hearing from you!
Starry Night Design Studio does not accept responsibility for any bodily injury or property injury, damage or problem resulting from misuse or improper installation of your aisle runner. By placing your order, you release Starry Night Design Studio and all persons associated with it from any liability, and you assume full responsibility.
Aisle Runners and accessories are custom made just for you.
Runners in the GRAND ENTRANCES collection are hand drawn and hand painted individually to your specifications.
Artwork on accessories and invitations can be individually hand drawn on each, or scanned and printed on each piece, depending on your taste and budget.
AISLE RUNNER INSTALLATION
Please make yourself aware of any conditions at the ceremony site (including steps, and floor surface), and use the best installation method to meet your needs. Without being aware of all factors involved, we can offer the following suggestions that have been used with success:
- double sided carpet tape
- securing edges with pins spikes or stakes (for soft surfaces like grass or sand)
- weighted flower pots
- votives
- burying edges in the sand
- non-slip backing
FABRICS
Fabric colors can vary on different computer monitors, in addition to variations in dyelots that are unavoidable when working with fabrics. The actual fabric for your runner might be different from the color that you are seeing on your computer when looking at our website. If color is a concern, we strongly suggest that you order a sample swatch that will be sent free of charge. Note however that these swatches come from our stock inventory. If you need to see an actual sample of dyelot, that type of swatch must be ordered directly from our supplier, and there is a $3 fee per swatch. Our supplier does not hold this dyelot for you, so time is of the essence when considering the color. Please note that fabrics are custom ordered, and runners are assembled just for you, so returns are not accepted.
PAYMENTS
Once your design is perfected, and fully approved by you, a 50% deposit is required to start production. Once your order is completed, you will receive a photo and a final invoice. Please send payment upon receipt, and your order will ship. Our preferred method of payment is via paypal, but checks and money orders are also accepted.
RETURNS/EXCHANGES
Due to the custom nature of these items, no returns or exchanges are possible. All items are custom made just for you.
CANCELLATIONS
Cancellations are only possible before you submit your final approval of the proof. After you have sent approval of a proof, no cancellations are possible.
SHIPPING
Standard shipping is via priority mail at the United States Post office. Shipments outside of the USA are shipped via United Parcel Service. If you prefer a different method of shipping, please let us know and we will do our best to accommodate you. Additional shipping charges may apply. Shipping charges are based on the number of pieces and the weight of your shipment. Sometimes it is not possible to pre-determine how heavy your order will be once it is packed, so you might be billed separately for shipping charges. This will be discussed with you beforehand if it applies to your order (usually only when ordering accessories)
DELIVERY TIME / RUSH ORDERS
We need approximately 6-8 weeks to complete your order. This obviously depends on the amount of work for your particular design, and the volume of orders currently in production at the time your order is received. A "rush" delivery may be possible, so don't be afraid to ask.
CONTACT
Please feel free to contact us at any time with any questions that you may have.
Email: info@starrynightdesignstudio.com
Tel: 516.551.7417.
We look forward to hearing from you!
Starry Night Design Studio does not accept responsibility for any bodily injury or property injury, damage or problem resulting from misuse or improper installation of your aisle runner. By placing your order, you release Starry Night Design Studio and all persons associated with it from any liability, and you assume full responsibility.